Quality Guarantee
All our wire has the following guarantee:
Quite simple - If there are ANY problems at all with our wire, we will replace it immediately at our expense.
Coastal Wire Company has established an extremely rigid quality control practice. A sample of wire is cut from the top and bottom of each 1,500 lb. coil of annealed wire for testing prior to shipping on carriers or produced into another product. Wire that does not meet product specifications is rejected.
The following procedure should be followed in the unlikely event that we ship a product that is out of specification:
- Contact your Coastal Wire sales rep as soon as the problem is discovered, so that we can get a replacement shipment to you immediately.
- If the problem is wire damage during shipment, please photograph the damaged wire and call us to determine whether the wire should be scrapped or returned. The photograph is helpful in winning a damage claim against the freight line.
- If the wire problem is wire breakage during use, please send us samples of the actual wire breaks along with three 12 to 14 inch samples of the unused wire for testing.
- If the problem is wire tangling on the coil, please cut off the defective layer, usually only 1 to 2 inches deep, and we will issue credit for this amount of wire wasted.
- If the problem is wire tangling from box wire, please put the defective coil to one side and we will give credit for the entire box.
We hope that you will never have to use this policy. While we strive to achieve 100% quality, this information should make it easier to handle a quality problem should one occur. Thank you for your understanding!
